FREQUENTLY ASKED QUESTIONS

A comprehensive document management strategy ensures that your hard-copy and electronic files remain secure, organized, and accessible. It allows you to take control of the way you manage documents and transform paper-intensive processes into turnkey, streamlined workflows. With a secure document management strategy, you can enforce state compliance regulations, reduce the risk of audit errors, and enjoy the benefits of a paperless office without the added stress of potentially losing important information. Formulating a document management strategy that’s customized to meet the needs of your business ultimately helps you work smarter, not harder, while consuming less time and resources.

A partnership with Record Storage Systems offers you unrivaled industry experience, innovative solutions, and best-in-class service. Our mission is to support your goals for productive and efficient lifecycle document management through personal and friendly service, accuracy, and dependability. We understand that your documents are an essential part of your organization. As such, we strive to offer best practices that not only make accessing your records more convenient, but keep you compliant with industry standards and prepared for audits. We guarantee our services – if we don’t perform, you don’t pay.
The consequences of data loss can be severely damaging to an organization — both financially and legally. Vital electronic data should always be backed up and securely stored offsite in the event an unforeseen circumstance renders your data inaccessible. Electronic data backup is an integral part of any disaster recovery solution or business continuity plan.

Today, many organizations choose to convert their hard copy documents to digital files in an effort to reduce the amount of hard copy paperwork in their office. With the right strategy, achieving a paperless office is possible when an organization combines offsite document storage and scanning, with secure electronic document management software.

By implementing an electronic information management solution, documents in all formats can be organized in a single secure repository that integrates seamlessly with any software or other application. Record Storage Systems can evaluate your current processes and develop a plan to get you on the road to a paperless office.

Record Storage Systems’ staff is on call 24 hours a day, seven days a week. In the event of an emergency, we can get you your data in two hours or less.

Record Storage Systems implements stringent security standards to ensure your documents and electronic data are securely stored and protected at all times.

  • All facilities are located in a remote, low-crime, non-flood zone with 24/7 security.
  • Facility floors and walls equipped with 6-inch precast ribbed concrete walls reinforced with rebar steel.
  • Access cards required to gain entry to the facility, ensuring authorized access.
  • Transportation vehicles are designed for safe data transport, equipped with two-way communication devices, GPS satellite tracking, and fire extinguishers.
Yes, as long as they are “industry standard” sized boxes and in good condition.
Record Storage Systems is a full-service document management provider that can accommodate all of your document pickup and delivery requirements. In addition, we guarantee a two-hour response time for emergency deliveries.

Same day delivery service is available for items requested before 10:00 a.m. Requests made prior to 3:30 p.m. will be delivered the next business day. In addition, we can set specific times for your delivery schedule, i.e. weekly, monthly, or quarterly. We also offer Scan on Demand, which allows you to request the specific records you need and receive a secure electronic version in 30 minutes or less. Record Storage Systems also offers emergency delivery (within two hours of request).

Yes! Record Storage Systems’ client web portal makes it easy for customers to recall records that are here in storage and view reports to better manage records inventory. View inventory and account information in real time, or change billing and contact information. You can start using the client portal at any time through recordstorage.com.

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