Employee Spotlight: Shelly Mullis, Customer Service Representative

As a Customer Service Representative at Record Storage Systems, Shelly is responsible for providing a variety of customer support services including record retrieval and delivery requests, new client onboarding assistance, and maintaining strong customer relationships. If you’re a customer, chances are you’ve had the pleasure of speaking with Shelly once or twice!

How long have you worked at Record Storage Systems? 
13 years 

What aspect of your role as a Customer Service Representative do you enjoy the most? 
I enjoy getting to know each customer individually. It’s nice being able to laugh with them, have conversations, and build relationships with them over the years. 

What has been one of your proudest moments working at Record Storage Systems? 
When I reached my 10th anniversary with the company. It was a great milestone! WOW how time flies…

What’s the best advice anyone has ever given you? 
(Don’t eat yellow snow) Just kidding! Don’t sweat the small things in life. Things happen that you may not have any control over. You just need keep pushing forward and see the good in any situation whether it’s good or bad. 

What do you like to do on the weekends when you’re not at the office? 
I really enjoy anything outside. Hiking, fishing, canoeing, concerts etc.…and course, my favorite is spending time with my family/church family and friends.

What is the song title that best describes your personality and why? 
This is a tough one but I would have to go say ‘Over the Rainbow” by Israel Iz Kamakawiwo. There is something about this song when it comes on that makes you smile and feel so peaceful. It’s also one of my son’s favorite songs that he loves to sing and dance to.

How do you define success? 
Success feels and looks different for every single person. Set goals for yourself and accomplish them one day at a time.

If you could go back in time, what would you most like to tell yourself at age 18?
I would tell myself to take high school and college a little more seriously and that you are going to make mistakes in life and that’s okay. 

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